Return & Cancellation Policy
Last Updated: August 7, 2026
At Kawakib Perfumes, we want you to love your fragrance purchase. Due to the nature of perfume products and hygiene considerations, we have specific guidelines regarding returns and exchanges.
1. Return Eligibility
We accept returns only for eligible items that meet the following conditions:
- The request is made within 7 days of delivery.
- The product is unused, unopened, and in its original packaging.
- The seal, box, and packaging must be intact.
- The product must be returned in the same condition it was received.
For hygiene and safety reasons, opened, sprayed, used, or altered fragrance products cannot be returned or exchanged.
2. Non-Returnable Items
The following items are not eligible for return or exchange:
- Perfumes that have been opened or used.
- Products without original packaging.
- Clearance, discounted, or final sale items.
- Gift cards or promotional items.
- Items damaged after delivery due to customer handling.
3. Damaged or Incorrect Orders
If your order arrives damaged, defective, or you receive the wrong product, please contact us within 48 hours of delivery.
Please provide:
- Your order number.
- A description of the issue.
- Photos of the product and packaging.
We will review your request and provide an appropriate solution.
4. Return Process
To request a return, please contact us at:
Email: [email protected]
Include your order number and reason for the return.
If your return is approved, we will provide instructions for returning the item.
Customers are responsible for return shipping costs unless the item received was incorrect or damaged due to our error.
5. Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
Approved refunds will be issued to the original payment method used during checkout.
Please note that processing times may vary depending on your payment provider or financial institution.
Original shipping fees are non-refundable unless the return is due to an error on our part.
6. Exchanges
We only offer exchanges for products that arrive damaged or incorrect.
Exchanges for fragrance preference, scent preference, or change of mind are not accepted due to the nature of perfume products.
7. Fragrance Preferences
Please note that fragrance preferences are subjective. Differences in scent perception, longevity, and performance can occur based on individual skin chemistry, environment, and personal preferences.
A dislike of a fragrance after opening or testing does not qualify for a return or exchange.
8. Order Cancellation
Orders may only be cancelled if they have not yet been processed or shipped.
Once an order has been shipped, it cannot be cancelled and will be subject to this Return Policy.
9. Contact Us
If you have any questions regarding our Return & Exchange Policy, please contact us:
Kawakib Perfumes
Website: kawakibperfumes.ca
Email: [email protected]